“Our 20 year-old a/c system “died” on one of the hottest days of the year. Fearing the worst, I contacted our previous HVAC company for a service call and was told that based on the volume of calls received, they were not booking any more appointments. Panicked, i called several other HVAC Companies and heard responses like “existing customers only” and “two to three weeks out” for an appointment. Then, there was the “surge pricing” for a team to even come out to the house ranging from $79 to $199 (which would be applied to an install, but not a repair). Despondent, i took a look at the Trane website and saw that Chaves was a certified repair and installer for our units. Boy, am i happy that I did!

Not only did they have a service team come out that same day, but they knew exactly where to look, just in case the unit was still serviceable. Happily, a relatively inexpensive capacitor was all that was needed to bring our a/c system back to life and a cooler home.

We couldn't be more pleased with Chaves! Everyone we dealt with from our initial call for service scheduling to the repair crew that came out – all were friendly, professional, knowledgeable, happy to answer questions and respectful of our home.

We have decided to consult with Chaves on a less time-sensitive project we are interested in undertaking before next summer. Based on our experience with Chaves thusfar, we may be saying “good-bye” to our previous HVAC contractor and “Hello” to Chaves’ Sales, Installation and later, Service Teams for this potentially large undertaking to improve the entire HVAC footprint, ducting and systems of our home.”