“We can't say enough praises about the how your technician Bella went about fixing our furnace problem. She imprssed by how she systematically diagnosed the cause. Upon finding that the flame burn OK with the cover is off but went out when it's back on, she recognized the problem is due to the burner's air supply impeded by garden debris pushed into the air intake by the snow that slipped off the roof. When she entered the house, she was careful in wiping the snow off her boots before putting on shoes covers. She agilely climbed over our porch railings and snow banks several times to get to the air intake in order to diagnose the problem. Finally, she cleverly fixed the issue by cutting open the PCV pipe to vacuum out the debris.”
- Joseph Y.