“We can't say enough praises about the how your technician Bella went about fixing our furnace problem. She imprssed by how she systematically diagnosed the cause. Upon finding that the flame burn OK with the cover is off but went out when it's back on, she recognized the problem is due to the burner's air supply impeded by garden debris pushed into the air intake by the snow that slipped off the roof. When she entered the house, she was careful in wiping the snow off her boots before putting on shoes covers. She agilely climbed over our porch railings and snow banks several times to get to the air intake in order to diagnose the problem. Finally, she cleverly fixed the issue by cutting open the PCV pipe to vacuum out the debris.”
“I had an ancient gas furnace that began to make ominous noises when the blower came on. Jacob came to do an assessment, confirmed that l needed to replace the unit and worked up several estimates the same day. The installation techs arrived exactly on time. They worked efficiently, cleaned up well and explained the new unit and thermostat clearly. Very satisfied.”
“I have a older boiler in my condo unit that still works, but was shutting off during the night a couple of weeks ago during frigid weather. Duane came and checked it out, did some maintenance, and although when he arrived the boiler was running again, he surmised that the problem was with the 2 zone valves on the unit, it was his professional opinion and made the most sense to him as to why it kept failing. The next day he was back with both new parts and installed them for me. There has not been another shutoff during the night and it's keeping steady heat on both levels of my condo. He did a great job and explains the work he is doing and how it will help. What a relief. Thank you Duane and Chaves!”
“Had Ryan come to my home today very nice and cordial he came to check the maintenance on my boiler didn’t take more than 40 minutes and showed me how to shut off my gas/boiler incase of any problems! Thank you guys for your help”
“Arthur was very prompt, courteous and informative.”
“Our 20 year-old a/c system “died” on one of the hottest days of the year. Fearing the worst, I contacted our previous HVAC company for a service call and was told that based on the volume of calls received, they were not booking any more appointments. Panicked, i called several other HVAC Companies and heard responses like “existing customers only” and “two to three weeks out” for an appointment. Then, there was the “surge pricing” for a team to even come out to the house ranging from $79 to $199 (which would be applied to an install, but not a repair). Despondent, i took a look at the Trane website and saw that Chaves was a certified repair and installer for our units. Boy, am i happy that I did!
Not only did they have a service team come out that same day, but they knew exactly where to look, just in case the unit was still serviceable. Happily, a relatively inexpensive capacitor was all that was needed to bring our a/c system back to life and a cooler home.
We couldn't be more pleased with Chaves! Everyone we dealt with from our initial call for service scheduling to the repair crew that came out – all were friendly, professional, knowledgeable, happy to answer questions and respectful of our home.
We have decided to consult with Chaves on a less time-sensitive project we are interested in undertaking before next summer. Based on our experience with Chaves thusfar, we may be saying “good-bye” to our previous HVAC contractor and “Hello” to Chaves’ Sales, Installation and later, Service Teams for this potentially large undertaking to improve the entire HVAC footprint, ducting and systems of our home.”
“Needed emergency service with a pending heat wave called that morning and Ryan came out in the afternoon. Was able to get my older system back up and running and was upfront either costs from initial call to work completed. Fast and Friendly service!!”
“Arthur L., the technician arrived on time, reviewed what he would be doing and showed me
everything that was done, and why a new condenser was needed. Very thorough.”
“Replacing our home’s 25-year-old central air conditioner with a heat pump, during a transition to new refrigerants, while making using a Heat loan, involves a lot of complexity and moving pieces. Nelson was extremely helpful in selecting and properly sizing our new heat pump, explaining some of the compromises involved in reusing most of the previous system’s ductwork (which we did with a couple additions) and other limitations, and understands the Heat loan process. And because Chaves serviced our previous system for the past several years, he referred to those records as well. Our installation team, Danny and Carlos, worked carefully and left everything neat and clean, and were similarly helpful. They took the time to answer our questions carefully and patiently. Overall it has been a great experience, and I’d work with them again as well as recommend them to family and friends.”
